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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Domenick DeMonte

March 14, 2023

5  out of  5 rating by Domenick DeMonte
"Finally a great place where we can deal directly with a qualified live human Insurance representative!"

Estevan Uzhca

March 1, 2023

5  out of  5 rating by Estevan Uzhca
"Excellent service ...The Best ever"
Profile photo of Joe Olivero

Joe Olivero

February 28, 2023

5  out of  5 rating by Joe Olivero
"Shanice, was wonderful. Helped quench my thirst for benefits and discounts which helped lower my Auto Insurance significantly. Patient, informative and easygoing. Would recommend, Virginia Chans, Team anytime 100%"

Stephanie Valdovinos

February 27, 2023

5  out of  5 rating by Stephanie Valdovinos
"Amazing service! They fit me with my needs and much more! Very refreshing speaking with an actual person instead of an electronic service."

Kenny Dyson

February 21, 2023

5  out of  5 rating by Kenny Dyson
"I was searching for a combined Life / Auto Insurance policy , I contacted State Farm and had the pleasure of speaking to Ms Rubi Banner. She was VERY Knowledgeable in answering all of my questions. She explained to me the details of the types of insurance available that helped me to make the best decisions for myself and my family. She was also very courteous and prompt in communicating to me about the information that I was inquiring about. Overall I was Extremely satisfied with the whole process. I HIGHLY RECOMMEND State Farm for ALL of your Personal Insurance needs."

Teresa Anderson

February 12, 2023

5  out of  5 rating by Teresa Anderson
"Everything was quick and easy about the process; communication was clear and it took very little time at all!"

Nathalia Lee

February 9, 2023

5  out of  5 rating by Nathalia Lee
"Very helpful and pro great service."

Logan West

February 7, 2023

5  out of  5 rating by Logan West
"Working with Virginia Chan and her team has always been a smooth and helpful process. She continues to offer competitive rates and everyone is always willing to take the time to answer detailed questions. This has been the best insurance process I have dealt with in my career as a renter."

Ben Janowski

February 3, 2023

5  out of  5 rating by Ben Janowski
"We have had coverage with State Farm for two years, and just added a floater. In every case, responses from this agency, from both Virginia Chan and Jennifer Torres, has been quick, professional and responsive. They understood our needs and quoted highly competitive rates, easily beating other insurance companies. I recommend this crew! They are real pros!"

Ana C

February 1, 2023

5  out of  5 rating by Ana C
"Professional, responsive and very friendly...Virginia made the process of changing insurance very easy...provided options and guidance. Thank you!"

Michele Bergerac

February 1, 2023

5  out of  5 rating by Michele Bergerac
"I have been a client of Virginia Chan's agency for 7 years. The care and attention I have received from this office is absolutely the best one could ask for , for their insurance needs. I have been met always with a can-do attitude, all of our needs have been attended to promptly and thoroughly. I recommend this office to anyone looking for an insurance agency that is thoughtful and thorough."


January 29, 2023

5  out of  5 rating by Valerie
"This office is incredibly competent and service oriented, and went above and beyond to correct errors made by my previous agent in Florida that cost me personally over $100 in fees. They also went above and beyond to help when I was literally at the DMV and the DMV would not accept my proof of insurance because it *didn't have my middle initial*--They took care of it within minutes while I was still at the DMV counter. Competency and service A+. Super grateful for them."

Leonard Goldstein

January 25, 2023

5  out of  5 rating by Leonard Goldstein
"I have been insured with state farm for over thirty years. I needed some adjustments on one of my cars because it became an antique. Rubi was just perfect. She answered all my numerous questions, emailed me quickly, and returned my calls. Extremely professional, efficient and knowledgeable. Virginia was able to assist on an issue that Rubi noticed and all was done in less than a day. They made what I thought would be an administrative nightmare into a most pleasurable experience. Thank you again for all of your assistance and expertise. Dr. Len Goldstein"

Chantel DuBose

January 21, 2023

5  out of  5 rating by Chantel DuBose
"Signing up was simple. Rates were great! Agent was patient and got me exactly what I needed"

Raymond Sun

January 20, 2023

5  out of  5 rating by Raymond Sun
"I worked with Virginia on switching from another national insurance company to state farm. Virginia was really helpful and was able to walk me thru the policy in the details. She definitely shows a great professional and knows all the way to make sure you get the best rate. I would 100% recommend Virginia to others."

Anqi Zhou

January 19, 2023

5  out of  5 rating by Anqi Zhou
"I just set up my renters insurance with State Farm and it was very easy. I was able to adjust the policy to my needs online and call the office to confirm. Jennifer picked up my call immediately and helped process the policy very quickly. So far I am very impressed with the customer service at this office."

Hayley-Jane Blackstone

January 15, 2023

5  out of  5 rating by Hayley-Jane Blackstone
"Shanice was great and so helpful!"

Steven Koutsantonis

January 10, 2023

5  out of  5 rating by Steven Koutsantonis
"Great onboarding and easy access to site. The office of Virginia Chan and Shanice Bailey are very hands on experienced and helpful. Im glad I switched companies."

Beverly Tchang

January 9, 2023

5  out of  5 rating by Beverly Tchang
"UPDATE 1/9/23: Just want to say that Shanice Bailey was extremely helpful. She clearly explained the components of our Declaration and guided me to where I could obtain more information. She gave me examples of the most common claims and helped to contextualize these policies. I plan to ask for her specifically when I call next time! ----- Excellent service. Worked with Angel Ramos who was thorough and very helpful. He answered all of my questions -- and I had emailed a lot of questions -- and efficiently adjusted my quote every time. He was also very easy to reach by phone. I was shopping around for homeowner's insurance for a condominium. I used PolicyGenius, which suggested Progressive or Stillwater. I looked in Lemonade and Allstate separately, as well as Statefarm, and I found State Farm to give the broadest coverage at the best prices. Full disclosure-- State Farm gives you a VISA gift card if you write a review (good or bad) on Yelp or Google. (And they give a VISA gift card to anyone you refer.) I gotta say, no complaints at all."

Fredy Mixco

January 7, 2023

5  out of  5 rating by Fredy Mixco
"This is the best company in the market I been in Geico, Allstate etc the only company the lowered my payments in my ensure now I have life-insurance & rentals Insurance and also car insurance thank you Virginia Chan & Noelia the best people in the insurance company thank you so much to help me up !!! Allstate the best 😘😘😘😘"

Karthik Venkatesh

December 29, 2022

5  out of  5 rating by Karthik Venkatesh
"Very personable, efficient, and competitive auto insurance rates. Solved my problem very quickly! Highly recommend."

Leiflower Lei

December 24, 2022

5  out of  5 rating by Leiflower Lei
"Virginia was very accurate and helpful. Thank God I found her !! I was confused with many car insurance companies that I was dealing with finding a good one for me. She even helped to find the best quote which was suited best for me. I will defiantly recommend Virginia/State Farm to my friends and family."

Callum Nieto

December 23, 2022

5  out of  5 rating by Callum Nieto
"State Farm and in particular Virginia and her team have been extremely efficient and helpful with all aspects of homeowner, rental and car insurance over the last 6 years since I moved to NY. I’d highly recommend."

Scott Gelber

December 20, 2022

5  out of  5 rating by Scott Gelber
"As a longtime customer of State Farm and of this office, I have always been satisfied with their commitment and customer service levels. Today, I contacted the office for some policy changes and had the good fortune of speaking with Rubi B. She answered every question politely and unequivocally. When I learned she had only been on the job for several months, I was really impressed. Kudos to Virginia and her team on running a great office."

Mohammed Ullah

December 20, 2022

5  out of  5 rating by Mohammed Ullah
"Shanice was very helpful and would 10 out of 10 recommend anyone to come here! Shanice went above and beyond to help me get auto insurance and gave me no trouble at all. Shanice made the process as easy and simple and was very knowledgeable! Thank you to the amazing staff everyone was professional, and helpful!!"