Skip to content

Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Rachel Abbate

Rachel Abbate

July 8, 2024

5  out of  5 rating by Rachel Abbate
"I had the best customer service experience with this State Farm office. My call was answered quickly and then redirected to Rubi for further assistance. She was helpful, clear and even increased my coverage without increasing my total cost. 10/10 recommend State Farm!"
Profile photo of Lorraine Stroh

Lorraine Stroh

July 5, 2024

5  out of  5 rating by Lorraine Stroh
"It's always such a pleasure dealing with Virginia's office staff. She must put a lot of work into training everyone on customer service. I've been a client since 2011 when I purchased a homeowners policy and 4 years ago with my auto insurance. I just purchased a new car and Virginia really took the time to see where I can save a few dollars since auto insurance rates have really skyrocketed. My car purchase was a nightmare and they kept pushing back my delivery date which created more work for these guys.I hade to keep calling the office with new info and they showed such patience and understanding. I finally got word on Wed night that I could pick up my car on Friday. I emailed James on Thursday July 4 and he had the insurance cards sent to me by 845a Friday morning so I could get my car in the morning. Thanks for the great service everyone!"
Profile photo of debbie bailey

debbie bailey

June 13, 2024

5  out of  5 rating by debbie bailey
"We've been working with Virginia for about 4 years now. The office staff is very attentive and quick to respond."
Profile photo of Manuel Pazmiño

Manuel Pazmiño

May 23, 2024

5  out of  5 rating by Manuel Pazmiño
"I have had a very pretty experience with this insurance, if you are looking for efficiency and quality, look to them. It should be noted that Mr. Jose Flores Morales is excellent at doing his job, thank you very much. . . He tenido muy buena experiencia con este seguro, si buscas eficiencia y calidad, acude a ellos. Cabe recalcar que el señor José Flores Morales es excelente haciendo su trabajo, muchas gracias de verdad."
Profile photo of Evelyn Yang

Evelyn Yang

May 18, 2024

5  out of  5 rating by Evelyn Yang
"I recently purchased a homeowner's insurance policy from this office, and I couldn't be happier with the experience. Each time I called with questions or needed to make changes to my policy, the customer service was outstanding. Every representative I spoke with was professional, courteous, and extremely helpful. A special shoutout goes to Jennifer Torres and Rubi Banner, who made the entire process smooth and stress-free. It's clear that they prioritize their customers and take pride in their work. Highly recommend Virginia Chan's office for anyone in need of reliable and friendly service!"
Profile photo of Jennifer Fraser

Jennifer Fraser

April 16, 2024

5  out of  5 rating by Jennifer Fraser
"State Farm is an exceptional auto insurance company that consistently goes above and beyond to provide top-notch service. They have a quick response time when answering phone calls, and their services are great. I have been a loyal customer of theirs for over a year now, and I have no intention of switching to any other company. Their commitment to excellence and dedication to meeting their customers' needs sets them apart from the competition. With State Farm, I can trust that my car is always in good hands."
Profile photo of E Zaroff

E Zaroff

March 29, 2024

5  out of  5 rating by E Zaroff
"I've found this agency and all the agents to be polite, responsive and work to understand my situations. They offer competetive rates and make it easy to pay myi bills on time."
Profile photo of Susan


March 27, 2024

5  out of  5 rating by Susan
"I have been a State Farm customer for many years and have always been very happy with their agents. Any issues are always resolved promptly and with courtesy. Vanessa, one of the agents in my office , adjusted my policy coverages quickly and to my satisfaction. I would definitely recommend State Farm to anyone looking for an honest insurance company for any of their needs."
Profile photo of Marcy Stanley

Marcy Stanley

March 19, 2024

5  out of  5 rating by Marcy Stanley
"As a 20+ yr client, I’ve only had great service by the helpful and attentive staff. Jennifher Torres recently helped me with a claim and it went through without a hitch. I’d recommend them 100%"
Profile photo of Samuel L Pittman

Samuel L Pittman

March 15, 2024

5  out of  5 rating by Samuel L Pittman
"A true 5-star experience with Rubi Banner. Highly recommend! I'm a law student and was looking for renter insurance for my new apartment in UES. Rubi made all of this possible within the span of 30-minutes. Rubi provided me with a range of policy options, found the best price for me as a student, and was extremely detailed while being concise. She worked quickly to secure my insurance plan was set in accordance my moving timeline. Above all, she was so nice! Working with Rubi and the office of Virginia Chan–State Farm was an exceptional experience. They put the client first and provide exemplary customer service. I would recommend Virginia and Rubi to anyone in the Upper East Side. So easy, professional, convenient, and friendly!"
Profile photo of Randy v

Randy v

January 30, 2024

5  out of  5 rating by Randy v
"Best place to get your insurance quote. Very professional customer service. I recommended my friends and family."
Profile photo of Jose Gonzalez

Jose Gonzalez

January 23, 2024

5  out of  5 rating by Jose Gonzalez
"I have been a State Farm customer for a few years now. I can remember the first time I spoke to Virginia Chan when I was looking to switch insurance due to some life changing events. Right away I felt that she really listened and cared about what I was going through and also about how to go about helping me get auto insurance when most others were not willing to help. I can honestly say that I am glad that not only I was able to get insurance through State Farm at a better rate than all others but that they are always there to listen and help with any issues you might have. Virginia and her TEAM are wonderful. I highly recommend anyone looking for insurance to give this office a call, they wont regret it."
Profile photo of Jane Hoffer

Jane Hoffer

January 8, 2024

5  out of  5 rating by Jane Hoffer
"They are very helpful and very punctual with any problem I have sent their way, be it an accident claim or an insurance replace id cards."
Profile photo of Frankie A

Frankie A

December 12, 2023

5  out of  5 rating by Frankie A
"Virginia Chan State farm location is the best in my opinion. Virginia and her staff, especially Jennifer who I deal with are extremely knowledgeable and helpful . Jennifer has helped me out with all my questions and gave me the best rates for my vehicles . I'm very pleased to say that I will be a State Farm customer for life . 🙂"
Profile photo of Manuel J Karamanos

Manuel J Karamanos

November 13, 2023

5  out of  5 rating by Manuel J Karamanos
"I have been utilizing this specific State Farm branch for the last few years and they are always professional and prompt."
Profile photo of Leyla Cole

Leyla Cole

November 9, 2023

1  out of  5 rating by Leyla Cole
"UPDATE Nov 2023: We did purchase a vehicle in August 2022 and at the time based on my below review Shanice had helped us. Fast forward to the end of September 2023 when we were shocked to receive a letter via snail mail from State Farm saying since we did not comply with the mandatory pictures of a new vehicle for the state our policy was being revoked. No emails, no phone calls to follow up. We spent a Fri evening for 2 hours trying to get someone from State Farm to help us since we needed our vehicle that weekend for our son's sports games that were out of town. No one could help except Virginia Chan per the State Farm rep. We emailed her, they left her voice messages etc. Come that Monday we only heard from her office manager via email basically saying 'oh well'. As of November 8th 2023 we have yet to hear from Virginia. We have since changed agents. We have been with Virginia Chan since we moved to New York from Texas back in late 2018. They are very efficient and quick to respond. Recently Shanice was a huge help in getting our car insurance set up! Definitely recommend them!"
Profile photo of Maxwell Frotman

Maxwell Frotman

November 6, 2023

5  out of  5 rating by Maxwell Frotman
"My encounter with Rubi Banner, my insurance representative, was truly exceptional. Not only was she incredibly knowledgeable, but her genuine friendliness made the experience far more pleasant than anticipated. Her expertise was evident as she navigated through my insurance inquiries, providing clear and comprehensive information, and guiding me through various options with patience and understanding. Her amiable and professional demeanor turned what could have been a mundane task into a delightful and informative interaction. I wholeheartedly appreciate her invaluable assistance and commend her for the outstanding service she provided today."
Profile photo of Camille Jeanjean

Camille Jeanjean

November 3, 2023

5  out of  5 rating by Camille Jeanjean
"It was efficient to get the informations and contract with State Farm Insurance."
Profile photo of Noman Odyssey

Noman Odyssey

November 1, 2023

5  out of  5 rating by Noman Odyssey
"I am hard of hearing, but I started listening closely when I realized my account manager Andrew Cardona was really trying to give this old timer the best possible experience with the agency as possible. My daughter takes care of everything now. Thank you for helping us out Andrew."
Profile photo of Mark Carrillo

Mark Carrillo

October 31, 2023

5  out of  5 rating by Mark Carrillo
"My experience with Rubi Banner was nothing short of phenomenal. From the moment of reaching out for some information, to the break down of costs and coverage her service was exceptional. She explained some of the confusing insurance lingo to me with nothing but patience. Her commitment to finding the perfect coverage for my specific needs was amazing. Rubi turned this stressful conversation into a comfortable and professional experience. I couldn't be more pleased with the service I received, and I wholeheartedly recommend Rubi for anyone seeking top-notch coverage."
Profile photo of Dwayne Abernathy

Dwayne Abernathy

October 30, 2023

5  out of  5 rating by Dwayne Abernathy
"I had the pleasure with having Andrew Cardona as my State Farm rep. and it was nothing short of a great experience. All of my questions and concerns were answered clearly and explained to me the best plan for my family and I. Now have great coverage for my auto and home. This was my first time buying insurance and I'm glad I had a great representative to help me out. Keep on being great Andrew."
Profile photo of samuel fougere

samuel fougere

October 29, 2023

5  out of  5 rating by samuel fougere
"Mr. Cardona excellently assisted in answering all of my insurance needs questions I however was not able to sign up with a policy but will continue to keep in contact with him and will be moving to a new provider in the future thanks to him."
Profile photo of Stephanie Tasayco

Stephanie Tasayco

October 29, 2023

5  out of  5 rating by Stephanie Tasayco
"First and foremost, I want to thank State Farm Agent Andrew Cardona for the superior service he provided. As insurance rates increased over the past several years, I was becoming irritated about the possibility of having to pay more for my policy and I have yet to see any changes with my wages. However, Mr. Cardona made my experience smooth. Regardless of the rates, he had a positive attitude which was infectious. And his willingness to assist me in any way from home to auto, agents such as this are a dime a dozen. If you are looking for an agent to represent you, this is the gentleman right here. Thank you State Farm for an easy and efficient service. It is greatly appreciated."
Profile photo of Justin Dejesus

Justin Dejesus

October 28, 2023

5  out of  5 rating by Justin Dejesus
"They were really helpful, took time to explain everything to me detail by detail and made sure I understood what I was getting"
Profile photo of Justin Rodriguez

Justin Rodriguez

October 27, 2023

5  out of  5 rating by Justin Rodriguez
"Rubi Banner must be the most professional & sweetest rep I’ve ever dealt with. Incredibly, patient and thorough with deep and expansive knowledge of the field. Answered all my questions and made me feel as though I was in good hands. Highly recommend to anyone."