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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Julia Kaback

October 1, 2025

5  out of  5
rating by Julia Kaback
"Rubi is wonderful and super responsive to emails, phone calls, and any urgent needs for successful renters insurance! Thank you so much for always helping us!"
We responded:
"Julia, Thank you for the five-star review! My team and I will always be here for you to serve you and provide you with top-notch service! - Virginia"
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Tammy Seaton

September 17, 2025

5  out of  5
rating by Tammy Seaton
"Working with Julien at State Farm was a pleasure. Initially, it wasn't easy to reach someone, but once I did, Julien was attentive and helped me update and renew my insurance."
We responded:
"Tammy, I'm thrilled to hear that Julien was able to provide you with attentive and helpful service. We appreciate your recommendation! - Virginia"
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Julia Davidov

September 17, 2025

5  out of  5
rating by Julia Davidov
"I recently rented a car and had the pleasure of working with my insurance agent, Xavier, to make sure everything was in order. He was absolutely amazing, professional, efficient, and a true pleasure to work with. His help made the entire process smooth and stress-free. Highly recommend"
We responded:
"Julia, Thank you for your kind words! I'm so glad that Xavier was able to help you in your time of need. - Virginia"
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Matt Tachis

September 16, 2025

5  out of  5
rating by Matt Tachis
"I want to thank Aiya Hussein for helping my wife and I secure a renters policy for our Apt in Manhattan, We are moving from SF and Aiya was wonderful to work with and made the process painless. I can highly recommend her for any of our insurance needs."
We responded:
"Matt, Thank you for sharing your experience! I'm thrilled to hear Aiya could provide you with such wonderful service. - Virginia"
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nohar singh

September 16, 2025

5  out of  5
rating by nohar singh
"Had the pleasure of doing business with Jonathan Nolberts and he is short of nothing of being professional and efficient at his job."
We responded:
"Nohar, I'm so glad to hear that Jonathan was able to provide you with the exact service we strive for. We appreciate your business! - Virginia "
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Elizabeth Scott

September 16, 2025

5  out of  5
rating by Elizabeth Scott
"Aiya was responsive and lovely to deal with!"
We responded:
"Elizabeth, Thank you for the kind review about Aiya! We appreciate your business. - Virginia"
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Chrissie Chua-Ly van manh

September 10, 2025

5  out of  5
rating by Chrissie Chua-Ly van manh
"Xavier has consistently responded to our questions within 24 hours, providing additional support and necessary documents promptly. He has been both helpful and respectful in all our interactions as our insurance agent."
We responded:
"Chrissie, Thank you for the kind words! I'm glad to hear that Xavier provided timely and supportive service. - Virginia"
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Almeta Cable

August 30, 2025

5  out of  5
rating by Almeta Cable
"I had an excellent experience working with Account Manager- Xavier. He took the time to really understand my needs and walked me through every detail of my new policy. What stood out most was his professionalism, patience, and genuine care. The whole process was smooth, efficient, and stress-free. I highly recommend Xavier to anyone looking for someone knowledgeable, trustworthy, and easy to work with."
We responded:
"Almeta, Thank you for your thoughtful review! I'm so glad to hear that Xaviar was able to provide you with such a great experience. We truly appreciate your recommendation. - Virginia"
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Jake Pechet

August 29, 2025

5  out of  5
rating by Jake Pechet
"Xavier was very helpful. Trustworthy and a straight shooter. Very patient and answered all my questions. He worked with me to tailor my insurance coverage to my specific needs (and took the time to learn a bit about me along the way)!"
We responded:
"Jake, I’m happy to hear Xavier took such great care of you and we could provide you with a positive insurance experience. Our team takes pride in delivering top-notch support to our customers. - Virginia"
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Timothy Baldermann

August 22, 2025

5  out of  5
rating by Timothy Baldermann
"Aiya Hussein, and everyone at Virginia Chan Insurance Agency, are the best! They are very thorough and helpful. I would definitely recommend them for your New York insurance needs."
We responded:
"Timothy, Thank you so much for the thoughtful review! We strive to always provide excellent customer service. We truly appreciate your recommendation! - Virginia"
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Cheryl Twomey

August 15, 2025

5  out of  5
rating by Cheryl Twomey
"I live in California but we needed a Renters policy for my daughter living in NYC. I searched State Farm agents on line and contacted Virgina Chan's office based on proximity to my daughter's apartment and reviews. When I called Virginia's office, Aiya answered, provided a quote within hours, and shortly after, our policy was all set up! Aiya was super nice to speak with, professional, informative, and so prompt....I highly recommend this agent's office. The other positive is that our SF Renter's policy is very competitively priced, and maybe even a little better than another carrier's policy with the same coverages (but a higher deductible)!"
We responded:
"Cheryl, Thank you so much for taking the time to leave us a five-star review! We greatly appreciate your kind words and are thrilled to hear about your positive experience with our customer service. - Virginia"
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Frank Petrilli

August 14, 2025

5  out of  5
rating by Frank Petrilli
"Received a call from State Farm to verify my correct address for their files as I have two different ones. During the conversation, Aiya inquired if I would be interested in saving money on both my homeowners and auto policies. Before I knew it, I saved a boatload of money by switching to State Farm and I love dealing with my agent Aiya who is extremely knowledgeable and professional. I am so pleased with having switched over!"
We responded:
"Frank, Thank you for sharing this awesome feedback about Aiya's service. The best compliment my team and I can get is being recommended to others! - Virginia"
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Javier Rivera

August 11, 2025

5  out of  5
rating by Javier Rivera
"Xavier was knowledgeable and very professional. He was patient with me and answered each and everyone of my questions. Making it a pleasant and smooth experience. Thank you Xavier, I look forward to doing more business with you guys"
We responded:
"Javier, Thank you for taking a moment to share your positive experience with Xavier. Your feedback is not only important to us but also very much appreciated. We’re excited to serve your future insurance needs! - "
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Kristin Carson

August 8, 2025

5  out of  5
rating by Kristin Carson
"I had a great experience working with Aiya Hussein. She is professional, courteous and super efficient. She was so quick to respond to my email communications and took care of all of the details in a New York minute!"
We responded:
"Kristin, Thank you for sharing this awesome feedback about Aiya service. The best compliment my team and I can get is being recommended to others! - Virginia"
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susan slater

August 5, 2025

5  out of  5
rating by susan slater
"I switched my home owners insurance to State Farm and working with Aiya was such a smooth transition . I felt I was in such good hands. Aiya was patient, with my many questions ,very informative and quickly returned my many calls and emails . I would recommend Aiya without hesitation."
We responded:
"Susan, I’m happy to hear Aiya took such great care of you. Thank you for putting your trust in our office! - Virginia"
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Fernando Rivera

July 31, 2025

5  out of  5
rating by Fernando Rivera
"Very good service; incredibly timely and with the best customer service."
We responded:
"Fernando, Our wish is that we always provide you with an excellent customer service experience. We could not be more happy to see such kind feedback! Thank you - Virginia"
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Jesús Pérez

June 16, 2025

5  out of  5
rating by Jesús Pérez
"I recently got all my insurance documentation throught Jonathan, he was super helpful and answers me all the questions. If you send him emails he will reply back everytime too! Highly recommended."
We responded:
"Jesús, Thank you for the great review! We're so glad Jonathan was helpful and responsive throughout the process. We truly appreciate the recommendation! - Virginia"
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Melissa Pulido

June 8, 2025

5  out of  5
rating by Melissa Pulido
"The team at this office are extremely accommodating and professional. They have always been so helpful of all of my insurance needs."
We responded:
"Melissa, Thank you for the five star review! My team and I will always be here for you to serve you and provide you with top notch service! - Virginia"
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Regina Pellegrino

June 4, 2025

5  out of  5
rating by Regina Pellegrino
"My Account Manager Aiya Hussein is beyond patient informative and very knowledgeable. I can't say enough good things! five stars are not enough!"
We responded:
"Regina, We’re so happy to hear about your great experience with Aiya! Thanks for the amazing review and five stars! - Virginia"
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Primavera Boman

June 4, 2025

5  out of  5
rating by Primavera Boman
"I was enrolled into a Renter's Insurance by Jonathan Nolberto, who works in Virginia Chan's office. He was very efficient and friendly. My previous Renter's Insurance had overcharged me all these years by several hundreds. So I am glad to have found StateFarm, where there are still live people to talk to."
We responded:
"Primavera, Thanks for sharing! We’re happy Jonathan could help and that you found the service you deserve. We appreciate your trust! - Virginia"
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Siri L Stokesberry

May 29, 2025

5  out of  5
rating by Siri L Stokesberry
"My experience with Virginia Chan's office was exceptional. Xavier was very knowledgeable and took his time to make sure the policy was to my specifications. He has also been prompt in responding to follow up questions. I do not hesitate to recommend this State Farm agent and her staff."
We responded:
"Siri, Thank you for your kind words! We’re delighted to hear that Xavier and the team provided knowledgeable, attentive, and prompt service. Your recommendation means a lot to us, and we appreciate your trust. We’re always here to assist you! - Virginia"
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orient heights

May 26, 2025

5  out of  5
rating by orient heights
"I was fortunate to be connected to Jonathan who provided me with great service, understood what we were looking for and fully answered by questions with knowledge and experience. I highly recommend State Farm and Jonathan"
We responded:
"Hello, thank you for your thoughtful review! I'm so glad that Jonathan was able to provide the service you were looking for. He's committed to making sure every customer feels informed and supported. We truly appreciate your recommendation! - Virginia "
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Martin Chodorow

May 22, 2025

5  out of  5
rating by Martin Chodorow
"Xavier Merced was extremely helpful in setting up my coop insurance. He was friendly, knowledgeable, and highly professional."
We responded:
"Martin, thank you for the kind words! I'm so glad to hear that Xavier was able to help you with your insurance needs and made the experience smooth and professional. He's a great part of our team, and we're happy you had such a positive experience! - Virginia "
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Lisa T

May 22, 2025

5  out of  5
rating by Lisa T
"Aiya was wonderful to work with at this agency. Would highly recommend her if you are in need of insurance services in NYC."
We responded:
"Lisa, thank you for the great review! I'm so happy to hear that Aiya was wonderful to work with. She's dedicated to helping our customers find the right coverage for their unique needs, and your recommendation means a lot. We're glad to have you with us! - Virginia "
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Chris Mierzwa

May 22, 2025

5  out of  5
rating by Chris Mierzwa
"Quick and easy!"
We responded:
"Chris, thank you for sharing your experience with my team and I! Please know we will always be here to give you the support you need. - Virginia "