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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of kati shultz

kati shultz

November 20, 2024

5  out of  5
rating by kati shultz
"Made getting insurance easy and the team was overwhelmingly pleasant to deal with."
We responded:
"Kati, you deserve a top notch experience always! Thank you for sharing positive feedback with my team and I! - Virginia"
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Shanita Quinn

October 23, 2024

5  out of  5
rating by Shanita Quinn
"Aiya Hussein Was a great rep. She handled all my concerns in such little time. It was a pleasure. She was Very understanding and welcoming"
We responded:
"Shanita, I’m happy to hear Aiya took such great care of you! - Virginia"
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Megan Patterson

October 4, 2024

5  out of  5
rating by Megan Patterson
"I always appreciate the personal communication that state farm offers! Instead of going through portals or waiting on hold, I can always easily email with my state farm rep and sort out whatever issue I am having. Marjorie just helped me add renter's insurance onto my existing policy without my having to fill out a single form. Excellent customer service :)"
We responded:
"Megan, we're happy to hear that Marjorie provided you with excellent service and attention. Our team takes pride in delivering top-notch support to our customers! - Virginia "
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Crystal Astrachan

September 18, 2024

5  out of  5
rating by Crystal Astrachan
"Highly recommend for auto and home insurance. They worked with me to get the best rate possible for my home and auto insurance bundle. You will work with the same small team instead of getting forwarded to a large call center."
We responded:
"Thank you so much for your kind words and recommendation, Crystal! We’re delighted to hear that we could help you with your home and auto insurance needs. Our team is dedicated to providing efficient and excellent service, and it’s great to know you appreciated that. Call us anytime! - Virginia"
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Lee stremba

September 16, 2024

5  out of  5
rating by Lee stremba
"I was very unhappy with my current insurance at another company when referred to the State Farm team. They were friendly, efficient and most of all helpful in putting together a CoOp and auto bundle that gave me the same coverage I had at a substantially better price. I would recommend them to anyone."
We responded:
"Lee, the knowledge we have is meant to be shared with our customers in effort to provide clarity to your insurance needs. We will always be here for you! - Virginia"
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Oliver Jones

September 10, 2024

5  out of  5
rating by Oliver Jones
"excellent service"
We responded:
"Oliver, we appreciate you and your business. - Virginia"
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Barbara lester

September 6, 2024

5  out of  5
rating by Barbara lester
"I am a long time customer from State Farm But the New York office of Viginia Chan is very professional . Thank you very much"
We responded:
"Barbara, we're proud to serve you each day and thank you for trusting our agency to handle your insurance needs. My team and I look forward to a continued relationship with you! - Virginia"
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Linda Pin

September 4, 2024

5  out of  5
rating by Linda Pin
"I've been with Virginia Chan State farm for more than 20 years, auto and renters insurance. Always very helpful and questions or needs. Ask for something and they get to you right away! And while prices of everything else around going up, they are great, I believe my renters rate is the same I started with 20 years ago! Auto of course has changed as have gotten better cars, and added son for coverage, but still only slightly increased. Would definately recommend."
We responded:
"Linda, your continued loyalty has been unmatched! My team and I could not be more thrilled to assist you in your time of need! We appreciate you and your business! Thank you for sharing. - Virginia"
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Jane Warshaw

September 4, 2024

1  out of  5
rating by Jane Warshaw
"Very impersonal and the office didn’t even monitor credit card date of expiration and my coverage was almost canceled. This office knew the card on file had expired TWO months before I got a notice of cancellation. I was able to call in a payment and maintain my coverage no thanks to this office. Might as well have an agent in the Philippines for all the personal hands on attention. And for this they got a percentage of my premiums? I’m finding another broker. I guess this office has so much business they don’t care if anyone leaves."
We responded:
"Jane, I apologize for the negative experience you have had with my agency. I take any complaint to heart as my customers current, former and future are my State Farm family. As you can see my other reviews show my agency's commitment to our customers and service. I would be more than happy to review any of your concerns and work to rectify them. Thank you. - Virginia"
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Lil Jay

September 1, 2024

2  out of  5
rating by Lil Jay
"I want to say this 2 star is base on the high increase, it may not seem like a lot of most ppl , but so others that working on a small budget for the type of vehicle that I have witch is on 2 wheels, it’s terrible, this increase is due to the lack of other ppl that can’t drive in New York, so they decided to bump my monthly payment to help them pay for other ppl crashes. They sent me a defensive driving course that also doesn’t work . They agent that not only went above and beyond to make a difference and understand where us other half are on a tight budget A shout out to ( Ms Jennifer , mr. James ), these agents here in State Farm needs to be on the top they are the ⭐️⭐️⭐️⭐️⭐️ But come on with these ridiculous increases , do better"
We responded:
"Hello, I appreciate your feedback and sincerely apologize on behalf of State Farm for a less than 5-star experience. My team and I are committed to our customers and providing excellent service, and I appreciate you recognizing our commitment to you. Our agency works hard to make our customers happy but unfortunately in our industry, there are certain things out of our control. Please reach out to us any time that you’re in need of assistance. – Virginia"
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Kayla Darden

August 19, 2024

5  out of  5
rating by Kayla Darden
"Had a great experience with State Farm and Virginia Chan was great and communicated very well when I reached out to her ! Roadside assistance was amazing as well!"
We responded:
"Kayla, thank you for your kind review! We're so grateful for your business. - Virginia"
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Rachel Abbate

July 8, 2024

5  out of  5
rating by Rachel Abbate
"I had the best customer service experience with this State Farm office. My call was answered quickly and then redirected to Rubi for further assistance. She was helpful, clear and even increased my coverage without increasing my total cost. 10/10 recommend State Farm!"
We responded:
"Rachel, we will continue to work hard for any and all feedback that is given to us! My team and I are proud to serve you and your family. - Virginia"
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Lori Francine

July 5, 2024

5  out of  5
rating by Lori Francine
"It's always such a pleasure dealing with Virginia's office staff. She must put a lot of work into training everyone on customer service. I've been a client since 2011 when I purchased a homeowners policy and 4 years ago with my auto insurance. I just purchased a new car and Virginia really took the time to see where I can save a few dollars since auto insurance rates have really skyrocketed. My car purchase was a nightmare and they kept pushing back my delivery date which created more work for these guys.I hade to keep calling the office with new info and they showed such patience and understanding. I finally got word on Wed night that I could pick up my car on Friday. I emailed James on Thursday July 4 and he had the insurance cards sent to me by 845a Friday morning so I could get my car in the morning. Thanks for the great service everyone!"
We responded:
"Lorraine, the relationships my team and I build with our customers will last a lifetime as we will supply endless support to those in need of insurance assistance. Thank you for taking the time to share such positive feedback with us! The time spent with my team and I will always be appreciated. - Virginia "
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debbie bailey

June 13, 2024

5  out of  5
rating by debbie bailey
"We've been working with Virginia for about 4 years now. The office staff is very attentive and quick to respond."
We responded:
"Debbie, thank you for providing us with such positive feedback! We will always have your best interests in mind! - Virginia "
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Denis

May 31, 2024

5  out of  5
rating by Denis
"nice place"
We responded:
"Denis, Thank you for taking the time to leave a 5 star review! - Virginia"
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Manuel Pazmiño

May 23, 2024

5  out of  5
rating by Manuel Pazmiño
"I have had a very pretty experience with this insurance, if you are looking for efficiency and quality, look to them. It should be noted that Mr. Jose Flores Morales is excellent at doing his job, thank you very much. . . He tenido muy buena experiencia con este seguro, si buscas eficiencia y calidad, acude a ellos. Cabe recalcar que el señor José Flores Morales es excelente haciendo su trabajo, muchas gracias de verdad."
We responded:
"Hola, conoce a mi equipo y siempre estaré aquí para brindarte el apoyo que necesitas. Gracias por compartir con nosotros. - Virginia"
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Evelyn Yang

May 18, 2024

5  out of  5
rating by Evelyn Yang
"I recently purchased a homeowner's insurance policy from this office, and I couldn't be happier with the experience. Each time I called with questions or needed to make changes to my policy, the customer service was outstanding. Every representative I spoke with was professional, courteous, and extremely helpful. A special shoutout goes to Jennifer Torres and Rubi Banner, who made the entire process smooth and stress-free. It's clear that they prioritize their customers and take pride in their work. Highly recommend Virginia Chan's office for anyone in need of reliable and friendly service!"
We responded:
"Evelyn, thank you so much for sharing your experience with our office. My team and I have always enjoyed working with you and helping assist you with your insurance needs. We look forward to continuing to growing this relationship! - Virginia "
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Jennifer Fraser

April 16, 2024

5  out of  5
rating by Jennifer Fraser
"State Farm is an exceptional auto insurance company that consistently goes above and beyond to provide top-notch service. They have a quick response time when answering phone calls, and their services are great. I have been a loyal customer of theirs for over a year now, and I have no intention of switching to any other company. Their commitment to excellence and dedication to meeting their customers' needs sets them apart from the competition. With State Farm, I can trust that my car is always in good hands."
We responded:
"Jennifer, our wish is that we always provide you with an excellent customer service experience. We could not be more happy to see such kind feedback! Thank you. - Virginia"
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E Zaroff

March 29, 2024

5  out of  5
rating by E Zaroff
"I've found this agency and all the agents to be polite, responsive and work to understand my situations. They offer competetive rates and make it easy to pay myi bills on time."
We responded:
"Hello, thank you for being a wonderful customer to this entire team. We look forward to working with you and exceeding your expectations of any customer experience that you have. - Virginia"
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Susan

March 27, 2024

5  out of  5
rating by Susan
"I have been a State Farm customer for many years and have always been very happy with their agents. Any issues are always resolved promptly and with courtesy. Vanessa, one of the agents in my office , adjusted my policy coverages quickly and to my satisfaction. I would definitely recommend State Farm to anyone looking for an honest insurance company for any of their needs."
We responded:
"Martin, It has been an absolute pleasure to assist you in your time of need. The least we can do for our customers is give them the assurance that we will always have their back in this insurance world. - Virginia"
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Marcy Stanley

March 19, 2024

5  out of  5
rating by Marcy Stanley
"As a 20+ yr client, I’ve only had great service by the helpful and attentive staff. Jennifher Torres recently helped me with a claim and it went through without a hitch. I’d recommend them 100%"
We responded:
"Marcy, we care for our customers deeply and we're proud to serve you each day. Please know we're here for you always and look forward to assisting you in the future. Thank you for your business. - Virginia"
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Samuel L Pittman

March 15, 2024

5  out of  5
rating by Samuel L Pittman
"A true 5-star experience with Rubi Banner. Highly recommend! I'm a law student and was looking for renter insurance for my new apartment in UES. Rubi made all of this possible within the span of 30-minutes. Rubi provided me with a range of policy options, found the best price for me as a student, and was extremely detailed while being concise. She worked quickly to secure my insurance plan was set in accordance my moving timeline. Above all, she was so nice! Working with Rubi and the office of Virginia Chan–State Farm was an exceptional experience. They put the client first and provide exemplary customer service. I would recommend Virginia and Rubi to anyone in the Upper East Side. So easy, professional, convenient, and friendly!"
We responded:
"Samuel, I'm so glad our team has been able to give you such a great experience with our State Farm Agency! We appreciate you. - Virginia"
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Randy v

January 30, 2024

5  out of  5
rating by Randy v
"Best place to get your insurance quote. Very professional customer service. I recommended my friends and family."
We responded:
"Randy, thank you for your review and recommendation! My team and I are always here for you. - Virginia"
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Jose Gonzalez

January 23, 2024

5  out of  5
rating by Jose Gonzalez
"I have been a State Farm customer for a few years now. I can remember the first time I spoke to Virginia Chan when I was looking to switch insurance due to some life changing events. Right away I felt that she really listened and cared about what I was going through and also about how to go about helping me get auto insurance when most others were not willing to help. I can honestly say that I am glad that not only I was able to get insurance through State Farm at a better rate than all others but that they are always there to listen and help with any issues you might have. Virginia and her TEAM are wonderful. I highly recommend anyone looking for insurance to give this office a call, they wont regret it."
We responded:
"Jose, taking care of each of our customers with professionalism and respect will always be the number one priority at our State Farm Agency. Thank you for sharing. - Virginia"
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Jane Hoffer

January 8, 2024

5  out of  5
rating by Jane Hoffer
"They are very helpful and very punctual with any problem I have sent their way, be it an accident claim or an insurance replace id cards."
We responded:
"Jane, my team and I could not be more happy to assist you in your time of need. Thank you for giving us the opportunity to serve you! - Virginia"