
State Farm® Insurance Agent Virginia Chan
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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
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What our customers say about us...
Paul Grimes
January 28, 2025
"Just moved and was on the hunt for renters insurance. After looking around for different quotes I like what I saw at State farm. I called and a gentleman by the name of Jonathan answers the phone and when I tell you very informative and knowledgeable about his job and was able to break down the terms so any person could understand I was sold immediately!! I got a great price and I was even covered for occurrences that I wasn't even aware that could happen. Thanks so much Jonathan!!"
Faisal Khan
January 28, 2025
"I can’t say enough good things about the experience I had with Rubi at State Farm. As my auto insurance account manager, she went above and beyond to provide exceptional service. From the moment I reached out, they were friendly, professional, and genuinely eager to help. Rubi took the time to thoroughly explain my policy options, answer all my questions, and ensure I felt confident about my choices. What really stood out was Rubi’s attention to detail and responsiveness. Anytime I had a concern, they addressed it promptly and with a clear explanation. If you’re looking for an insurance representative who combines expertise with outstanding customer service, I highly recommend Rubi at State Farm. They’ve earned my trust and loyalty!"
John Walters
January 27, 2025
"our agent, Aiya Hussein, was extremely helpful in getting us the proper coverage for our new NYC apartment. She really saved the day after several exasperating experiences with other agents. She's the best!!"
"John, you're a 10 star customer! Thank you for supporting our State Farm Agency! We will always be here for you. - Virginia"
George Rodriguez
January 23, 2025
"A huge thank you to Jonathan Nolberto for his assistance. I greatly appreciate all the effort, follow up and concern displayed to help me in a difficult situation. Once again, thanks Jonathan. I most definitely will recommend you to others!"
"George, my team and I couldn't be more grateful for your kind feedback! We will continue to always be here to support your insurance needs! - Virginia"
David Minster
January 22, 2025
"I had an extremely painless process getting my insurance set up. Aiya was particularly helpful!"
"David, you deserve a top notch experience always! Thank you for sharing positive feedback with my team and I! - Virginia"
Barbara Soebbing
January 16, 2025
"Aiya Hussein was most helpful and a pleasure to deal with. I highly recommend her."
"Barbara, thank you for the wonderful feedback and recommendation! Aiya is such an amazing asset to our office. I will make sure to pass along your kind words to her! - Virginia "
Julie M.
January 8, 2025
"Highly recommend Virginia and her team for any home or auto insurance needs. We’ve been working with them for several years and they are always very knowledgeable, helpful and work to find the best rates. Their service is exceptional and it’s a pleasure working with them."
"Julie, thank you for always giving my team and I your honest feedback! All feedback is important to our State Farm Insurance Agency. - Julie"
Nina Hunt
December 11, 2024
"Aiya Hussein, an account representative at this office, was extremely helpful, professional, and personable. I would gladly recommend her to anyone looking for insurance."
"Nina, thank you for the fantastic review! We’re so glad to hear that our team has been helpful to you. Your recommendation means a lot to us, and we’re here for any of your insurance needs! - Virginia "
Joseph Tolson
December 7, 2024
"I was very happy when I called the office of Virginia Chan and spoke to one of her expert Account Managers. It was a refreshing experience to speak to an Insurance agent who really focused on the issues that I was dealing with. Senior Account Manager, Rubi Banner explained in detail the coverage benefits I would receive by switching to State Farm Insurance for my car. She clearly understood my situation and moved very quickly to complete the paperwork. At the same time she spoke about the discounts that would apply to premium payments if I wanted to combine my housing insurance policy as well; which I also did. In short, the Virginia Chan Agency was able to reach my expectations and I am very glad to now be covered by State Farm. Thank you, Joseph Tolson"
"Joseph, my team and I couldn't be more grateful for your kind feedback! We will continue to always be here to support your insurance needs! - Virginia"
Carol Marangoni
December 4, 2024
"I had the best experience with State Farm Insurance and their agent Rubi. My current long-time insurance carrier is exiting New York State at the end of this month, and my insurance agency was having a difficult time finding homeowners insurance to cover me because of the nature of my in-home business. As a result, they offered me a policy from an insurance company that was not authorized to do business in NYS, and the premium for insuring my home and rental cottage was quoted at an exorbitant price. I spoke to Rubi about my dilemma, and she was able to work through the obstacles and find matching coverage for both my home and the rental cottage - AND an umbrella policy which the other company would not write, all for less than half the price! And she was so helpful, so pleasant and so accommodating, answering all of my myriad questions patiently and promptly. I am thrilled to have found her, she is a true gem. Thank you State Farm & Rubi!"
"Carol, thank you for giving my team and I the opportunity to assist you in your time of need. We look forward to providing you with an exceptional customer service experience in the future as well. - Virginia"
Diamond Erskine
December 3, 2024
"Always pleasant to speak with. Very professional. Great insurance"
"Hello, our time with you has been a pleasure. Thank you for allowing us to serve your insurance needs. We appreciate you. - Virginia"
Lowell Fein
December 2, 2024
"Rubi was amazing to work with. She is knowledgeable, friendly, courteous and helpful. I highly recommend her and State Farm for all of your insurance needs."
"Lowell, your great feedback to our State Farm Agency is always appreciated. My team and I will continue to work hard to earn your business each day! - Virginia"
kati shultz
November 20, 2024
"Made getting insurance easy and the team was overwhelmingly pleasant to deal with."
"Kati, you deserve a top notch experience always! Thank you for sharing positive feedback with my team and I! - Virginia"
Shanita Quinn
October 23, 2024
"Aiya Hussein Was a great rep. She handled all my concerns in such little time. It was a pleasure. She was Very understanding and welcoming"
"Shanita, I’m happy to hear Aiya took such great care of you! - Virginia"
Megan Patterson
October 4, 2024
"I always appreciate the personal communication that state farm offers! Instead of going through portals or waiting on hold, I can always easily email with my state farm rep and sort out whatever issue I am having. Marjorie just helped me add renter's insurance onto my existing policy without my having to fill out a single form. Excellent customer service :)"
"Megan, we're happy to hear that Marjorie provided you with excellent service and attention. Our team takes pride in delivering top-notch support to our customers! - Virginia "
Crystal Astrachan
September 18, 2024
"Highly recommend for auto and home insurance. They worked with me to get the best rate possible for my home and auto insurance bundle. You will work with the same small team instead of getting forwarded to a large call center."
"Thank you so much for your kind words and recommendation, Crystal! We’re delighted to hear that we could help you with your home and auto insurance needs. Our team is dedicated to providing efficient and excellent service, and it’s great to know you appreciated that. Call us anytime! - Virginia"
Lee stremba
September 16, 2024
"I was very unhappy with my current insurance at another company when referred to the State Farm team. They were friendly, efficient and most of all helpful in putting together a CoOp and auto bundle that gave me the same coverage I had at a substantially better price. I would recommend them to anyone."
"Lee, the knowledge we have is meant to be shared with our customers in effort to provide clarity to your insurance needs. We will always be here for you! - Virginia"
Oliver Jones
September 10, 2024
"excellent service"
"Oliver, we appreciate you and your business. - Virginia"
Barbara lester
September 6, 2024
"I am a long time customer from State Farm But the New York office of Viginia Chan is very professional . Thank you very much"
"Barbara, we're proud to serve you each day and thank you for trusting our agency to handle your insurance needs. My team and I look forward to a continued relationship with you! - Virginia"
Linda Pin
September 4, 2024
"I've been with Virginia Chan State farm for more than 20 years, auto and renters insurance. Always very helpful and questions or needs. Ask for something and they get to you right away! And while prices of everything else around going up, they are great, I believe my renters rate is the same I started with 20 years ago! Auto of course has changed as have gotten better cars, and added son for coverage, but still only slightly increased. Would definately recommend."
"Linda, your continued loyalty has been unmatched! My team and I could not be more thrilled to assist you in your time of need! We appreciate you and your business! Thank you for sharing. - Virginia"
Jane Warshaw
September 4, 2024
"Very impersonal and the office didn’t even monitor credit card date of expiration and my coverage was almost canceled. This office knew the card on file had expired TWO months before I got a notice of cancellation. I was able to call in a payment and maintain my coverage no thanks to this office. Might as well have an agent in the Philippines for all the personal hands on attention. And for this they got a percentage of my premiums? I’m finding another broker. I guess this office has so much business they don’t care if anyone leaves."
"Jane, I apologize for the negative experience you have had with my agency. I take any complaint to heart as my customers current, former and future are my State Farm family. As you can see my other reviews show my agency's commitment to our customers and service. I would be more than happy to review any of your concerns and work to rectify them. Thank you. - Virginia"
Lil Jay
September 1, 2024
"I want to say this 2 star is base on the high increase, it may not seem like a lot of most ppl , but so others that working on a small budget for the type of vehicle that I have witch is on 2 wheels, it’s terrible, this increase is due to the lack of other ppl that can’t drive in New York, so they decided to bump my monthly payment to help them pay for other ppl crashes. They sent me a defensive driving course that also doesn’t work . They agent that not only went above and beyond to make a difference and understand where us other half are on a tight budget A shout out to ( Ms Jennifer , mr. James ), these agents here in State Farm needs to be on the top they are the ⭐️⭐️⭐️⭐️⭐️ But come on with these ridiculous increases , do better"
"Hello, I appreciate your feedback and sincerely apologize on behalf of State Farm for a less than 5-star experience. My team and I are committed to our customers and providing excellent service, and I appreciate you recognizing our commitment to you. Our agency works hard to make our customers happy but unfortunately in our industry, there are certain things out of our control. Please reach out to us any time that you’re in need of assistance. – Virginia"
Kayla Darden
August 19, 2024
"Had a great experience with State Farm and Virginia Chan was great and communicated very well when I reached out to her ! Roadside assistance was amazing as well!"
"Kayla, thank you for your kind review! We're so grateful for your business. - Virginia"
Rachel Abbate
July 8, 2024
"I had the best customer service experience with this State Farm office. My call was answered quickly and then redirected to Rubi for further assistance. She was helpful, clear and even increased my coverage without increasing my total cost. 10/10 recommend State Farm!"
"Rachel, we will continue to work hard for any and all feedback that is given to us! My team and I are proud to serve you and your family. - Virginia"
Lori Francine
July 5, 2024
"It's always such a pleasure dealing with Virginia's office staff. She must put a lot of work into training everyone on customer service. I've been a client since 2011 when I purchased a homeowners policy and 4 years ago with my auto insurance. I just purchased a new car and Virginia really took the time to see where I can save a few dollars since auto insurance rates have really skyrocketed. My car purchase was a nightmare and they kept pushing back my delivery date which created more work for these guys.I hade to keep calling the office with new info and they showed such patience and understanding. I finally got word on Wed night that I could pick up my car on Friday. I emailed James on Thursday July 4 and he had the insurance cards sent to me by 845a Friday morning so I could get my car in the morning. Thanks for the great service everyone!"
"Lorraine, the relationships my team and I build with our customers will last a lifetime as we will supply endless support to those in need of insurance assistance. Thank you for taking the time to share such positive feedback with us! The time spent with my team and I will always be appreciated. - Virginia "