State Farm® Insurance Agent Virginia Chan

"I always appreciate the personal communication that state farm offers! Instead of going through portals or waiting on hold, I can always easily email with my state farm rep and sort out whatever issue I am having. Marjorie just helped me add renter's insurance onto my existing policy without my having to fill out a single form. Excellent customer service :)"

"Highly recommend for auto and home insurance. They worked with me to get the best rate possible for my home and auto insurance bundle. You will work with the same small team instead of getting forwarded to a large call center."

"I was very unhappy with my current insurance at another company when referred to the State Farm team. They were friendly, efficient and most of all helpful in putting together a CoOp and auto bundle that gave me the same coverage I had at a substantially better price. I would recommend them to anyone."

"excellent service"

"I am a long time customer from State Farm But the New York office of Viginia Chan is very professional . Thank you very much"

"I've been with Virginia Chan State farm for more than 20 years, auto and renters insurance. Always very helpful and questions or needs. Ask for something and they get to you right away! And while prices of everything else around going up, they are great, I believe my renters rate is the same I started with 20 years ago! Auto of course has changed as have gotten better cars, and added son for coverage, but still only slightly increased. Would definately recommend."

"Very impersonal and the office didn’t even monitor credit card date of expiration and my coverage was almost canceled. This office knew the card on file had expired TWO months before I got a notice of cancellation. I was able to call in a payment and maintain my coverage no thanks to this office. Might as well have an agent in the Philippines for all the personal hands on attention. And for this they got a percentage of my premiums? I’m finding another broker. I guess this office has so much business they don’t care if anyone leaves."

"I want to say this 2 star is base on the high increase, it may not seem like a lot of most ppl , but so others that working on a small budget for the type of vehicle that I have witch is on 2 wheels, it’s terrible, this increase is due to the lack of other ppl that can’t drive in New York, so they decided to bump my monthly payment to help them pay for other ppl crashes. They sent me a defensive driving course that also doesn’t work . They agent that not only went above and beyond to make a difference and understand where us other half are on a tight budget A shout out to ( Ms Jennifer , mr. James ), these agents here in State Farm needs to be on the top they are the ⭐️⭐️⭐️⭐️⭐️ But come on with these ridiculous increases , do better"

"Had a great experience with State Farm and Virginia Chan was great and communicated very well when I reached out to her ! Roadside assistance was amazing as well!"

"I had the best customer service experience with this State Farm office. My call was answered quickly and then redirected to Rubi for further assistance. She was helpful, clear and even increased my coverage without increasing my total cost. 10/10 recommend State Farm!"

"It's always such a pleasure dealing with Virginia's office staff. She must put a lot of work into training everyone on customer service. I've been a client since 2011 when I purchased a homeowners policy and 4 years ago with my auto insurance. I just purchased a new car and Virginia really took the time to see where I can save a few dollars since auto insurance rates have really skyrocketed. My car purchase was a nightmare and they kept pushing back my delivery date which created more work for these guys.I hade to keep calling the office with new info and they showed such patience and understanding. I finally got word on Wed night that I could pick up my car on Friday. I emailed James on Thursday July 4 and he had the insurance cards sent to me by 845a Friday morning so I could get my car in the morning. Thanks for the great service everyone!"

"We've been working with Virginia for about 4 years now. The office staff is very attentive and quick to respond."

"I have had a very pretty experience with this insurance, if you are looking for efficiency and quality, look to them. It should be noted that Mr. Jose Flores Morales is excellent at doing his job, thank you very much. . . He tenido muy buena experiencia con este seguro, si buscas eficiencia y calidad, acude a ellos. Cabe recalcar que el señor José Flores Morales es excelente haciendo su trabajo, muchas gracias de verdad."

"I recently purchased a homeowner's insurance policy from this office, and I couldn't be happier with the experience. Each time I called with questions or needed to make changes to my policy, the customer service was outstanding. Every representative I spoke with was professional, courteous, and extremely helpful. A special shoutout goes to Jennifer Torres and Rubi Banner, who made the entire process smooth and stress-free. It's clear that they prioritize their customers and take pride in their work. Highly recommend Virginia Chan's office for anyone in need of reliable and friendly service!"

"State Farm is an exceptional auto insurance company that consistently goes above and beyond to provide top-notch service. They have a quick response time when answering phone calls, and their services are great. I have been a loyal customer of theirs for over a year now, and I have no intention of switching to any other company. Their commitment to excellence and dedication to meeting their customers' needs sets them apart from the competition. With State Farm, I can trust that my car is always in good hands."

"I've found this agency and all the agents to be polite, responsive and work to understand my situations. They offer competetive rates and make it easy to pay myi bills on time."

"I have been a State Farm customer for many years and have always been very happy with their agents. Any issues are always resolved promptly and with courtesy. Vanessa, one of the agents in my office , adjusted my policy coverages quickly and to my satisfaction. I would definitely recommend State Farm to anyone looking for an honest insurance company for any of their needs."

"As a 20+ yr client, I’ve only had great service by the helpful and attentive staff. Jennifher Torres recently helped me with a claim and it went through without a hitch. I’d recommend them 100%"

"A true 5-star experience with Rubi Banner. Highly recommend! I'm a law student and was looking for renter insurance for my new apartment in UES. Rubi made all of this possible within the span of 30-minutes. Rubi provided me with a range of policy options, found the best price for me as a student, and was extremely detailed while being concise. She worked quickly to secure my insurance plan was set in accordance my moving timeline. Above all, she was so nice! Working with Rubi and the office of Virginia Chan–State Farm was an exceptional experience. They put the client first and provide exemplary customer service. I would recommend Virginia and Rubi to anyone in the Upper East Side. So easy, professional, convenient, and friendly!"

"Best place to get your insurance quote. Very professional customer service. I recommended my friends and family."

"I have been a State Farm customer for a few years now. I can remember the first time I spoke to Virginia Chan when I was looking to switch insurance due to some life changing events. Right away I felt that she really listened and cared about what I was going through and also about how to go about helping me get auto insurance when most others were not willing to help. I can honestly say that I am glad that not only I was able to get insurance through State Farm at a better rate than all others but that they are always there to listen and help with any issues you might have. Virginia and her TEAM are wonderful. I highly recommend anyone looking for insurance to give this office a call, they wont regret it."

"They are very helpful and very punctual with any problem I have sent their way, be it an accident claim or an insurance replace id cards."

"Virginia Chan State farm location is the best in my opinion. Virginia and her staff, especially Jennifer who I deal with are extremely knowledgeable and helpful . Jennifer has helped me out with all my questions and gave me the best rates for my vehicles . I'm very pleased to say that I will be a State Farm customer for life . 🙂"

"I have been utilizing this specific State Farm branch for the last few years and they are always professional and prompt."

"UPDATE Nov 2023: We did purchase a vehicle in August 2022 and at the time based on my below review Shanice had helped us. Fast forward to the end of September 2023 when we were shocked to receive a letter via snail mail from State Farm saying since we did not comply with the mandatory pictures of a new vehicle for the state our policy was being revoked. No emails, no phone calls to follow up. We spent a Fri evening for 2 hours trying to get someone from State Farm to help us since we needed our vehicle that weekend for our son's sports games that were out of town. No one could help except Virginia Chan per the State Farm rep. We emailed her, they left her voice messages etc. Come that Monday we only heard from her office manager via email basically saying 'oh well'. As of November 8th 2023 we have yet to hear from Virginia. We have since changed agents. We have been with Virginia Chan since we moved to New York from Texas back in late 2018. They are very efficient and quick to respond. Recently Shanice was a huge help in getting our car insurance set up! Definitely recommend them!"