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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Jason

Jason

June 29, 2026

5  out of  5
rating by Jason
"Xavier was great with helping me set up renters insurance. He clearly explained what my options were and I was able to set up a policy that worked for me in minutes. Highly recommend Xavier and the team at Virginia Chan!"
We responded:
"Jason, Thank you so much for the kind words and the recommendation! We are so glad everything came together so smoothly for you and we look forward to being here whenever you need us! - Virginia"
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Karen Hegeman

June 27, 2026

5  out of  5
rating by Karen Hegeman
"Aiya was so friendly and helpful and got me a great price for my insurance needs. If you're looking for an agent in the NYC area, this is a great one!"
We responded:
"Karen, What a wonderful review, thank you for sharing! Our team works hard to make sure every customer has a friendly and positive experience from start to finish. We are so glad that came through for you and we look forward to continuing to take great care of you in the NYC area! - Virginia"
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Nina Di Trapani

June 23, 2026

5  out of  5
rating by Nina Di Trapani
"Mr. Jay Madrid made the process of getting my condo insurance easy and quick. He was friendly and put me at ease. Thank You!"
We responded:
"Nina, We love hearing this, thank you! Our team works hard to make sure every customer feels at ease and well taken care of throughout the entire process. We are grateful to have you as part of our State Farm family! - Virginia"
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Alezander Wu

June 15, 2026

5  out of  5
rating by Alezander Wu
"Writing this to express my appreciation for the Virginia Chan team!

My co-op insurance has been through this State Farm team since 2021. After receiving my renewal quote for the upcoming year, I was concerned about the substantially larger increase due to the global factors effecting every insurance company. I checked with multiple competitors for quotes, and I found that State Farm still comes out on top for premium price and coverage.

After calling the office and working with Miguel to update a bit of the coverage numbers, I ended up where I was hoping to be both coverage wise and price wise. His patience and insight over the phone also put me at ease a bit more.

While it feels like every company is trying to nickel and dime you or trying to scheme for more money, this past renewal cycle has truly made me greatly appreciate the team at Virginia Chan - State Farm Insurance!"
We responded:
"Alezander, We are so touched by this review, thank you! Knowing that our customers took the time to explore their options and still chose to stay with our State Farm team means everything to us. We work hard to make sure every customer feels heard and well taken care of especially during renewal season. We truly appreciate your loyalty and look forward to being here for you for many more years to come! -Virginia"
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Robert Charron

June 10, 2026

5  out of  5
rating by Robert Charron
"Always responsive and informative"
We responded:
"Robert, Thank you for the kind words! Being responsive and making sure our customers have the information they need is something our whole team genuinely takes pride in. We look forward to continuing to be here for you whenever you need us! - Virginia"
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Justin Greene

June 9, 2026

5  out of  5
rating by Justin Greene
"Pleasure to work with and makes entire process seamless. Thank you!"
We responded:
"Justin, Thank you for the kind words! Making the entire process as seamless and enjoyable as possible for every customer is exactly what our team is here for. We look forward to being here for you whenever you need us! - Virginia"
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Jonathan Loo

June 4, 2026

5  out of  5
rating by Jonathan Loo
"Virginia and Xavier have been incredible in quickly getting my insurance documents in order for my new apartment closing. They were even able and willing to update my policy within 2 hours of my request due to some last minute changes. I highly recommend Virginia’s team for all your insurance needs as they are always on top of it. Thanks for everything!"
We responded:
"Johnathan, We love hearing this, thank you! We know how stressful closing on a new place can be and we are so glad our team was able to turn things around quickly and make the process as smooth as possible for you. Being there for our customers when it matters most is exactly what we are here for. Congratulations on your new apartment and welcome to the neighborhood! - Virginia"
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Melissa Doug Gordon

May 28, 2026

5  out of  5
rating by Melissa Doug Gordon
"Wonderful experience! Aliya Hussein was very professional and took care of our needs."
We responded:
"Melissa, What a kind review, thank you for sharing! Our team works hard to make sure every interaction is professional and leaves our customers feeling confident and well taken care of. We are grateful to have you as part of our State Farm family! - Virginia"
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Jenna Postiglione

May 28, 2026

5  out of  5
rating by Jenna Postiglione
"Not surprised to see so many rave reviews for Aiya! She was so patient and helpful explaining my policy options. I immediately switched all of my coverage to her office."
We responded:
"Jenna, Welcome and thank you for the kind words! Making sure every customer fully understands their options before making any decisions is something our team genuinely cares about. We are so glad your experience was a positive one and we look forward to being here for you whenever you need us! - Virginia"
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Alexis Rowan

May 28, 2026

5  out of  5
rating by Alexis Rowan
"Chose this office to sign me and my children up for life insurance. Aiya was so helpful during the process and even after. Such a hands on team! Highly recommend. Chose this office to sign me and my children up for life insurance. Aiya was so helpful during the process and even after. Such a hands on team! Highly recommend."
We responded:
"Alexis, Thank you so much for the kind words and the recommendation! Helping families get the insurance coverage they need is something our team takes incredibly seriously. We are so glad the process felt smooth and that our team was there for you every step of the way. We look forward to taking great care of you and your family for years to come! - Virginia"
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Shane Centkowski

May 28, 2026

5  out of  5
rating by Shane Centkowski
"Aiya H. is fantastic. Professional, very quick, and clear."
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Ariana Sotoodeh

May 18, 2026

5  out of  5
rating by Ariana Sotoodeh
"Aiya was such a great help and so friendly! She laid everything out very clearly and was so patient. A pleasure to work with!"
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Jessica Perkins

May 2, 2026

5  out of  5
rating by Jessica Perkins
"I worked with Aiya and she was fabulous! Quick, efficient, responsive and friendly! Highly recommend!"
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Tao He-Covello

April 30, 2026

5  out of  5
rating by Tao He-Covello
"I have had excellent experiences working with Xavier. He is incredibly helpful, responsive, knowledgeable and took the time to explain everything clearly. Highly recommend!"
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Gary Glatt

April 29, 2026

5  out of  5
rating by Gary Glatt
"Jonathan was a pleasure to deal with. I got just what I needed."
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Ercole Petrungaro

April 24, 2026

5  out of  5
rating by Ercole Petrungaro
"Very friendly and knowledgeable staff made process of getting new insurance efficent and painless. Prices where better then rest of quotes obtained"
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Laura Nichols

April 24, 2026

5  out of  5
rating by Laura Nichols
"Fantastic service - quick, professional, flexible and reasonable. Xavier Merced was fantastic to work with on securing homeowner's insurance for my new apartment. State Farm is a great company and I am happy to be a new customer."
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Marwan Nazar

April 24, 2026

5  out of  5
rating by Marwan Nazar
"Thank you—you are a great company with round-the-clock service."
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Eliza Cabajero

April 18, 2026

5  out of  5
rating by Eliza Cabajero
"My sister referred me to this agency to discuss Life Insurance for myself, and I am so glad she did! I had no idea what was right for me. Aiya helped me figure it out and got me all set up. Highly recommend!!"
We responded:
"Eliza, Thank you for sharing your experience! We’re glad to hear everything was explained clearly and that the process felt smooth. We appreciate you taking the time to leave a review."
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Anne Frisella

April 18, 2026

5  out of  5
rating by Anne Frisella
"Signed up for Life Insurance with Aiya. It was such an informative and good experience. I ended up sending my family members over to her as well. She got all of them set up with just what they needed!"
We responded:
"Anne, Thank you for sharing your experience! We’re glad to hear everything was clear and informative and that the process went smoothly. We appreciate you taking the time to leave a review."
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Anthony Merced

April 13, 2026

5  out of  5
rating by Anthony Merced
"Just wanted to Thank Mr. Xavier Merced for seamlessly walking me through my life insurance policy and his professionalism. Will definitely reach out to him again for any insurance needs .
Thanks again."
We responded:
"Anthony, Thank you for sharing your experience! We’re glad Xavier was helpful and took the time to walk through everything with you. We appreciate your kind words and you taking a moment to leave a review! - Virginia"
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Yamil Lopera

April 10, 2026

5  out of  5
rating by Yamil Lopera
"Aiya was incredibly helpful, knowledgeable, and responsive throughout the entire process. She made everything clear and easy to understand, and always got back to me quickly with the information I needed.

What really stood out was how efficiently she handled everything. I had been dealing with similar questions through Geico for several weeks without much progress, and Aiya was able to resolve everything the same day.

I would absolutely recommend her to anyone looking for reliable and professional service. If anyone I know is shopping for insurance, I will be directing them straight to her."
We responded:
"Yamil, Thank you for sharing your experience! We’re glad Aiya was helpful, responsive, and able to walk through everything clearly with you. It’s great to hear the process felt smooth and efficient. We appreciate your kind words and your recommendation! - Virginia"
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Artur Avoricani

April 9, 2026

5  out of  5
rating by Artur Avoricani
"I had a great experience working with Jonathan at State Farm. He was professional, patient, and really took the time to understand my needs. He helped me find a great rate for my car insurance without cutting corners on coverage. Everything was explained clearly, and the whole process was smooth and stress-free. I truly appreciate his dedication and would highly recommend him to anyone looking for reliable and honest service."
We responded:
"Artur, Thank you for sharing your experience! We’re glad Jonathan was patient, clear, and took the time to walk through everything with you. It’s great to hear the process felt smooth and easy to navigate. We appreciate your kind words and your recommendation! - Virginia"
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Chris Browne

April 7, 2026

5  out of  5
rating by Chris Browne
"Huge shoutout to Xavier Merced at State Farm for making our move from Austin to New York City way easier than we expected it to be.

Relocating to NYC is stressful enough, but Xavier stepped in and handled the insurance side of things seamlessly. He was incredibly responsive, walked us through all our options in plain English, and made sure we had the right coverage lined up before we even landed at JFK.

What really impressed us was how fast and efficient he was—he got a full set of new policies in place for us in no time, without anything slipping through the cracks. He was also super patient with all our questions (and there were a lot), and made sure we felt confident every step of the way.

On top of that, he’s just genuinely easy to work with—friendly, knowledgeable, and clearly looking out for his clients’ best interests.

If you’re moving, switching policies, or just want someone who actually makes insurance feel simple, we highly recommend Xavier."
We responded:
"Chris, Thank you for sharing this! We’re glad Xavier was helpful during your move and made the process easier to navigate. We appreciate your kind words and welcome to New York! - Virginia"
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Marie Raperto

April 3, 2026

5  out of  5
rating by Marie Raperto
"Jonathan Nolberto was teriffic to work with. He replied quickly, answered all my questions, was very professional. Look forward to working with him in the future."
We responded:
"Marie, Thank you for sharing your experience! We’re glad Jonathan was helpful, responsive, and professional throughout your interaction. We appreciate your kind words and look forward to continuing to assist you. - Virginia"